Wednesday, 30 September 2009

Of utilities and a waiting game

I've spent most of the day on the phone. In his infinite wisdom Zach doesn't pay bills. Therefore the red ones spirit their way to him predictibly. At the moment there's no electricity in his flat; his filthy flat with the dirty dishes still in the sink. Everything is sticky and I think that Ratty has made himself at home among the piles of pots and pans and garlic bulbs. There's no washing up liquid, of course and the bathroom - you don't want to know. Miraculously everyone I've spoken to, from EDF electricity to Thames Water and British Gas have been incredibly polite, helpful and humane. I've had none of the 'I can't speak with you under the Data Protection Act.'

Obviously call centre personnel are now trained to deal with problems regarding customers with problems. Severe problems. When I explained to the chap in the call centre for the gas supply that Zach was in hospital in the very same city that he was working in, he was just charming. He was probably happy to divert from his script and discuss something outside the usual parameters within which he has to work. He knew of the hospital and where it is situated and wished Zach better and only the best for him.

Now I have to go and spend the day at the flat and wait for a man to switch on the lights. I could well do without having to do that. I'll have to sit in the car, as there's nowhere to park legally and wait for someone to turn up. The things I do for Zach. Does he actually appreciate anything? Unlikely. Frustration turns to anger.

The latest is that Zach may be leaving for London in about ten days. He won't be entirely well but it comes to a point that it will be unproductive having him in hospital. Ideally he would be an outpatient for months to come but he can't live in Delhi. No doubt it will be fun and games when he comes back because, naturally, none of this episode will have been his fault. It never is. He put the phone down on me last time I spoke with him because I told him that I personally would have left him in Ladakh. This time I'm going to sit him down and tell him exactly what I think of him. How well will that go, I wonder.


Anonymous said...

I sense the frustration with the status of Zach's flat and the need to sort all the problems out...heartening though that employees of the utilities etc are actually being helpful and not faceless jobsworths. Hope you didnt have to wait too long for the man to arrive.

Ros Morris said...

Thanks. It's a phone call tomorrow and then the wait on Wednesday. Hopefully it will be sorted out - otherwise he will have to come back to a cold, dark flat!